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Customer Success Manager

ABOUT US

Connect The Dots (CTD.ai) is a San Francisco venture-backed start-up founded in 2019 with the mission of revolutionizing the way professional relationships are managed. Our team and offices are based in Belgrade and San Francisco.

Our product is a hybrid consumer/business application building a behavior-based social graph based on massive amounts of historical emails and other data sources.

We are looking for: Customer Success Manager (CSM) - 2 or more employees

Our CEO was one of the early AEs at a B2B SaaS startup in San Francisco 21 years ago. He learned a ton, made millions of dollars, and had a lot of fun selling for that company for 10 years. That company is now the market leader worth hundreds of billions of dollars. He thinks it's time for Serbia to show that it can be a serious player in sophisticated B2B SaaS sales and customer success. We are looking for smart, hungry, articulate CSMs to put Serbia on the map. You will be managing relationships with customers in the United States and Canada. Your work hours will map to your customers' time zones in the United States and Canada.

Our product is a next-generation AI/SaaS tool to help B2B sales teams leverage their own networks, and their companies’ networks, to prospect better and close more deals faster. It is a great experience to support a product that you yourself will use. You will know the product you are supporting inside and out, because you'll be using it all day, every day, yourself.

Our headquarters is in San Francisco, but the majority of our team is in Belgrade. We are founded by veterans of Salesforce, Facebook, and other successfully exited Silicon Valley startups. You will be surrounded by smart, motivated, passionate, thoughtful, kind, and collaborative colleagues.

WHAT YOU WILL BE DOING

  • Develop and maintain long-term relationships with a portfolio of clients
  • Ensure customer satisfaction and engagement with our product
  • Conduct regular check-ins and business reviews with customers
  • Provide product training, adoption, and usage support
  • Act as the primary point of contact for customer issues and escalations
  • Gather customer feedback and work with internal teams to improve our product
  • Identify opportunities for customers to grow their use of our product
  • Collaborate with sales to identify and drive upsell opportunities
  • Collaborate with the product team to understand in detail the latest product updates

REQUIREMENTS

  • Impeccable native-level English verbal and written communication skills
  • Strong cultural understanding of the United States and Canada
  • Bachelor’s degree or equivalent
  • Experience in successfully managing customer relationships for complex products
  • Strong desire to ensure customer success and satisfaction
  • Strong desire to learn and improve every day
  • Excellent time management and prioritization skills

WE OFFER

  • Generous equity plans
  • Private health insurance
  • Work environment that will help you grow and learn
  • Fast-paced San Francisco startup experience
  • Latest and greatest hardware and software tools
  • Fun and inclusive atmosphere with high-performing colleagues
  • In Belgrade only
    • ‍Modern offices with a pool, leisure areas, sauna, and gym
    • Breakfast, snacks & beverages in the office
    • Fitpass

WORKING HOURS

  • USA working hours Monday - Friday

We look forward to hearing from you

We look forward to hearing from you

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